Funding is available in Oregon for customers with a household income less than 60% of Oregon’s median income that are in need of water bill assistance. While funding is available, you will need to be persistent in contacting the relevant agency for an appointment. It may take between 2 days to 2 weeks to get an appointment, so begin your search for assistance early. 

If you are looking for energy assistance with your Portland Water Bureau bill, see below.

Portland Water Bureau bill discount funds are available year-round and are not tied to energy assistance funds. Customers responsible for paying a Portland Water Bureau residential sewer/stormwater/water bill and whose household income is less than 60% of the Portland Median Family Income (MFI), may be eligible for a discount on their bill. MFI is according to household size and income and can be found on the below application and here.

Eligible customers experiencing a crisis may also receive up to $500 in assistance once every 12 months. There are multiple ways to enroll in the bill discount program:

1. Contact the Community Service Center in your area. You will need to provide the following documents: current bill, IDs for anyone over age 18 in the household, and proof of income for everyone in the household for the last 30 days

Human Solutions: Does not guarantee same-day appointments. You may call 503-548-0217 and leave a message to request to have an application sent by mail or to schedule an appointment

IRCO Africa House: Call 503-235-9396 Monday-Friday 8:30am-noon

IRCO Asian Family Center: Call 503-235-9396 Monday-Friday 8:30am-noon

Impact NW: Call 503-721-1740 for more information

Latino Network: Call 503-283-6881 Monday-Friday 9am-5pm and leave a message with your name and phone number to request an appointment.

Native American Youth and Family Center: Call 503-288-8177 ext. 297 Monday-Friday 9am-6pm and leave a message with your name and phone number to request an appointment

Self Enhancement, Inc. (SEI): Call 503-240-0828 for more information

El Programa Hispano Católico: Call 503-669-8350 Monday-Thursday 9am-5pm to verify eligibility and schedule an appointment.

2. Apply directly through the Water Bureau electronically by filling out the Online Financial Assistance Application

3. Print and fill out the Printable Financial Assistance Application

4. Request documents to be mailed to you from Customer Service at (503) 823-7770 or pwbcustomerservice@portlandoregon.gov

*If you are already enrolled in the City of Portland Water Discount Program and need to access your annual crisis voucher, please call the Water Bureau at 503-823-7770. You will need to pay a portion of your bill to receive assistance. Payment arrangements are also available for customers, regardless of household income. Please also directly contact the Water Bureau if you are interested in making a payment arrangement.

If you are looking for water bill assistance outside of the Portland area, see below. 

Visit this page to find the community action agency in your county that administers LIWAH. These funds are available to households with an income at or below 6​​0% of Oregon’s median income and can be used to pay off water bill balances.